How To Address Customer Queries

Jun 11, 2020

One of the difficult things to do in sales is to handle questions from customers. Here are some tips from our expert Resellers to build better trust with your customers by answering their queries in a perfect manner:-

  • Clarify the question first.
  • Always be patient and polite.
  • Show your domain expertise.
  • Make sure the customer understands what you are saying by cross-checking.
  • Provide a personal point of view as a friend.
  • Quickly set up a call with our customer care representative if required.
  • Always be available to customers and give a quick reply to their queries.